Frequently asked questions


01 services What services does Evicertia offer?

Evicertia offers electronic notifications, signature and custody services, as well as digital identification. Our product portfolio is assembled as follows:

Certified electronic signature
  • Online contracting.
  • Electronical signature of contracts through any device, among several signatories, and with total security.
  • Signing through a tablet. Through electronic contracting, you can sign your documents digitally using a tablet device that captures the handwritten signature securely.
Certified communications
  • Certified e-mail
  • Certified SMS
  • Due notifications (through e-mail or SMS)
  • Postal service
  • Certified e-mail with postal delivery.
Custody and evidence analysis
  • Custody and evidence analysis. It consists of a service that allows the collection of large volumes of data in order to conduct searches, research and generate electronic evidences of business processes.
Digital Identification
  • It is a service that allows identifying a person from a distance, validating the identity document provided and comparing the image of that document with the image of the person who is performing the onboarding process.

02 services How much do Evicertia services cost?

Evicertia offers different contracting models according to the needs of each user:

  • Prepaid Rate: It is designed for exceptional or sporadic use. The balance considered is charged and it is consumed as the services are used.
  • Monthly Flat Rate: Different monthly plans are offered that adapt to the volume of files that you want to send, among other variables, such as the number of users and the MB sent.
  • Large Accounts: For customers with large volumes and special needs, Evicertia offers custom solutions based on the volume, technical specifications and the kind of service they want to contract.

We recommend to contact the Evicertia commercial team to develop a custom plan.

03 services Can I try Evicertia services for free?

Yes. You can try the services for free registering as a user in the following registration link.

You will have a limited number of communications or signatures with which to make real tests, since the services are the same as you would use later.

You will be notified by the system once you have reached the limit. If more credit is needed to perform additional tests, you can ask for it by contacting us.

04 services How do I contract? Which is the best rate for me?

If you are a SME, a freelance worker or a private individual, you can hire our services through the web at the following link. You can also do it through the rate page by choosing the plan that suits you most and through each of the product sections. Payment is made by credit card in a secure way.

If you are looking for custom solutions or you belong to a large company, professional association or institution, contact our commercial team directly, who will help you choosing the most appropriate contracting solution according to your needs. You can contact us.

05 services Is it necessary to install something on my computer?

No installation is needed to enjoy the services offered by Evicertia, as they are always available on the web through our platform You just need to register, or log in if you were already registered, and start using Evicertia like any other usual Internet service.

Apart from this solution, in the case of large companies, Evicertia allows integration with the management system used to automate notification deliveries or signature requests, export the necessary data, get real-time information, integrate with your document manager, CRM… Do not hesitate to contact us if you want this service.


01 secure Are Evicertia services safe?

All services offered by Evicertia have high security measures, protocols and systems, designed to meet the most demanding level of the most demanding of our users or potential clients.

Therefore, by using Evicertia, you are using technologies and protocols similar to those used in military or banking environments, designed to battle the fraud industry and cyberterrorism. This allows to ensure that the level of security is much higher than the level that a company applies by its own means in any usual transaction for commercial purposes or e.g. labor, either through the use of paper, by telephone or through its own website.

02 secure Is it safer than the paper signature?

Yes. When a paper contract is signed it is not very frequent to sign all the pages (at most a visé is made). Neither is it verified that all copies are identical word by word, nor does a calligrapher take part to verify that the signature made corresponds to the one that appears in the identity document (so we just trust that the graph corresponds to the author’s signature). Sometimes we do not have a copy of an identity document that allows us to check the signature later (so if someone replaces the signed document in the file with another, we cannot verify it); nor do we have an evidence of the time at which the document was signed (if the validities and deadlines are important).

With Evicertia, not only the entire content and annexes are signed electronically, but also:

  1. Public and private key cryptography (RSA) is used to check the integrity;
  2. Recognized electronic signature certificates and signature creation secure devices are used to provide authenticity;
  3. Time stamps of recognized authorities, which are synchronized with the official time, are used to date safely;
  4. The mass registration and long-term signature of all traces and associated events are made (e.g. the moment in which the signature request is delivered, the device or browser model from which it is signed, the moment in which the document is read, the time it takes to be read…);
  5. Experts and public notaries take part, who generate expert evidence and periodically test the system, which is duly protocolized and therefore can determine in a future how it worked.

All these evidences are kept in long-term secure electronic custody systems together with the validation mechanisms, and they do not depend on a single physical and vulnerable element such as paper.

These are some examples of additional security measures. All this allows you to detect any minimal change in any signed content, verify the authenticity of the document, and even check that there has been a clean and flawless consent process;

03 secure Is it safer than a certified letter or a postal due notification?

Yes, and in many respects.

When we speak of reliable communication, the common factor of the different legislation establishes that a reliable notification will be valid as long as certain security measures are complied with: when there is evidence of the transmission and receipt, of its dates, of the entire content and the issuer and the notified one are reliably identified. Besides, when we talk about security, we also have to take confidentiality into account.

In Evicertia all content is transmitted encrypted or is accessible in encrypted form, without people taking part or generation of uncontrolled copies before failures. The guarded content has access control measures and any access to the information is recorded.

Do you want more information? Ask for a legal report

04 secure What certifications does Evicertia have?

Evicertia is formed by professional experts in IT security and certified auditors. We have the following certifications:

Certified Information Systems Auditor (CISA) is a certification for auditors backed by ISACA, the Information Systems Audit and Control Association. Candidates must meet the requirements established by ISACA.

Certified Information Security Management (CISM) is a certification for information security administrators backed by the Information Systems Audit and Control Association (ISACA). It is focused on management and has been obtained by seven thousand people since its introduction, in 2004. Unlike other security certifications, CISM defines the main standards of professional competences and development that an information security manager must have, which are the necessary competences to manage, design, revise and advice an information security program.

Certified Information Systems Security Professional (CISSP) is a high ranked professional certification issued by ISC2, the International Information Systems Security Certification Consortium, Inc., to assist companies in recognizing professionals with training in the area of information security. CISSP is considered to be one of the most representative credentials in the field of IT security worldwide. By May 2006, 38,384 CISSPs were registered in the world.

Certified Internal Auditor (CIA) is the only certification globally accepted for internal auditors and provides the standard by which professionals demonstrate their skills and competences in the field of internal audit. Those who are certified as internal auditors will acquire the experience, information and business tools that they can apply in any organization or business environment.

ISO/IEC 27001 is a standard for information security (Information technology – Security techniques – Information security management systems – Requirements) approved and published as an international standard in October 2005 by the International Organization for Standardization and the International Electrotechnical Commission. It specifies the necessary requirements to establish, implement, maintain and improve an information security management system (ISMS) according to what is known as the “Deming Cycle”: PDCA (acronym for Plan, Do, Check, Act).

05 secure What security methods and mechanisms does Evicertia use?

To ensure evidentiary effectiveness, Evicertia performs the following on each transaction:

  • Self-validated advanced electronic signature. For this, Evicertia signs electronically the content together with the related data of the transaction, with a recognized digital certificate of electronic signature.
  • Time stamping of all operations with the services of a recognized Certification Service Provider.
  • Long-term safe custody, providing a universal locator and making the necessary evidences available to the parties and authorities for 5 years.
  • Issuance of a certification (affidavit) with all the necessary data, which can be printed, saved and validated expertly without needing the system itself.
  • Notarial deposit with monthly periodicity. Besides, the notary performs an independent verification of the functioning of the system.


01 support How can I have access to the platform?

Through the web address

If you have not registered previously, click on the link at the same address, “Register here” and follow the instructions. Otherwise, you should have a username and password that you must enter.

If you forgot your password, click on the link “Did you forget your password?”. You will be asked to indicate an e-mail address, where you will be sent an e-mail with instructions to recover the password.

02 support It does not work, I have problems with it, what should I do?

You can contact us through our support form.

03 support Does the addressee know that I send a certified notification?

In reliable processes, it is not convenient to hide the existence of a Trusted Third Party, just as it is not usually interesting to ask the mailman to camouflage when we are using a certified postal service. That is why marks that indicate that such communication is certified are incorporated, so that the communication does not go unnoticed among any other.

In commercial processes, or in those cases where the corporate image and the experience of a client is prioritized, the option “Appearance of the content sent” can be configured, which gives the possibility of minimizing the marks that indicate that it is a certified communication.

04 support Can I integrate Evicertia with my management system?

Yes. Evicertia has web services and APIs, so if you need to automate the delivery of messages and documents you can do it. In general, many systems have, somehow, some way to export or to generate the necessary data.

Do not hesitate to contact your IT department to provide them with all the information they may need or consult with us to analyze the details through our contact form.

Notified or signatory

01 notified I have received a notification through Evicertia. What does it mean?

It means that the issuer has a credible signal of such communication, which generally includes the evidence of its transmission, the content communicated, the dates and times of transmission, delivery and opening, as well as the identification of the parties through the addresses of origin and destination.

An exact copy of the content of the certified e-mail is guarded and can be used as evidence in a trial together with the notarial act of the deposit and an expert report or sworn statement (affidavit), thus providing all the data about its delivery, its receipt, the content sent, the date and the time.

02 notified I have received a signature request. What should I do?

If you have received a signature request, it means that the issuer of the document, an Evicertia client, has requested us to inform you that we have such document for you to sign.

The document will be available for a limited period of time (several days or weeks as established) for you to sign.

The signature is done electronically (according to current electronic signature legislation), for which you have to start the process by clicking on the link in the signature request itself, which will take you to a website of the domain. Check that the domain that appears in your browser bar is and not another. Also verify that it is a secure communication by https with extended validation (green bar or icon) and that the SSL certificate is valid (by clicking on the lock).

Subsequently, the document to be signed will be shown and/or additional information or identification will be requested, as the case may be, such as the delivery of a security PIN code. After reading it, you will be able to accept or reject it by checking in the corresponding box and signing the document by clicking on the “SIGN” button.

Once the process is finished (which may take longer if there are several signatories after you), you will receive a notification if the document has been signed by all parties. You will be able to access the signed document that will be kept during the established legal period. Remember that Evicertia acts as a Trusted Third Party and therefore can assist all parties, including you, in defense of your rights, and may facilitate the evidences associated with the consent and signed content in the future.

Cannot find the answer to your questions?

Contact us if you want further details on the possibilities that EVICERTIA brings to your sector to optimize the user experience, accelerate any process or provide guarantees and legal validity to any communication or signing of agreement.